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Return & Refund Policy

This Refund Policy was last modified on 5th August 2020 

 

Return & Refund Policy

For any return and refund, customers must inform our team within 7 calendar days after delivery. This applies ONLY if the items they received are incorrect, damaged, or defective. All Return & Refund requests should be accompanied by visual proofs (photos and/or videos).

 

1) "Incorrect" item:

Definition: The item is not the item stated on the order summary. Product name, size, or type is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

For incorrect item, Customer should return the incorrect item back to Daughters of Malaya before we can proceed to resend the correct item. The incorrect item returned should still be unopened and intact in its original packaging without any damage. Any additional shipping costs are borne by Daughters of Malaya. If Customer is unable or refuse to return the incorrect item back to Daughters of Malaya, the Customer can opt for a partial refund of not more than 20% from the price difference (for a cheaper priced item). Customer can choose to refund the amount to Store Credit on daughtersofmalaya.com website or refund via bank transfer. Refund to Store Credit will take 1-2 business days and Refund via Bank Transfer will take 3-5 business days for the refund to be reflected in Customer's bank account.

 

2) "Damaged" item:

Definition: The item is found already damaged to the extent it can no longer be used at time of delivery and NOT caused by the courier service provider.

For damaged item, Customer should return the damaged item back to Daughters of Malaya before we can proceed to send them a replacement. The damaged item returned should precisely match all visual proofs (photos and/or videos) provided by the Customer. Any additional shipping costs are borne by Daughters of Malaya. If Customer is unable or refuse to return the damaged item back to Daughters of Malaya, the Customer can opt for a partial refund of not more than 50% from the selling price. Customer can choose to refund the amount to Store Credit on daughtersofmalaya.com website or refund via bank transfer. Refund to Store Credit will take 1-2 business days and Refund via Bank Transfer will take 3-5 business days for the refund to be reflected in Customer's bank account.

 

3) "Defective" item:

Definition: The packaging of the Product is malfunction due to factory manufacturing error or any other kinds of manufacturing defect to the product EXCEPT for minor ink smudges to the silkscreen and/or box printing.

For defective item, Customer should return the defective item back to Daughters of Malaya before we can proceed to send them a replacement. The defective item returned should precisely match all visual proofs (photos and/or videos) provided by the Customer. Any additional shipping costs are borne by Daughters of Malaya. 

 

How to Request for a Return/Refund 

You can choose to contact us here by stating the details below in the "Message" section:

  • Subject: Return/Refund
  • Order Number: (please refer to the invoice for your order number)
  • Reason: Incorrect, Damaged, Defective (choose one only)
  • Photo / video of Product (compulsory to include):
  • Comments:
  • Phone number (for Whatsapp):

 

We will then be in touch with you. Please keep sufficient visual proof including photos and videos ready for us to process your request.